https://botsfix.com Diagnosis and repair for misbehaving chatbots, AI agents and automations: wrong answers, rogue loops, silent failures, runaway costs. 20-point audit, fixed-fee, no retainer theater. https://botsfix.com/articles/intercom-fin-vs-zendesk-ai-vs-ada/ Fin, Zendesk AI Agents and Ada resolve tickets and price them in three different ways, and none of the three is quite the same company it was two years ago. A repair shop's view of what that means before you sign in 2026. Thu, 16 Jul 2026 09:00:00 GMT https://botsfix.com/articles/intercom-fin-vs-zendesk-ai-vs-ada/ https://botsfix.com/articles/botpress-vs-voiceflow-vs-chatbase/ Botpress, Voiceflow and Chatbase have very different failure modes. A repair shop's view of which bot platform breaks least, why each one fails, and how to choose in 2026. Thu, 09 Jul 2026 09:00:00 GMT https://botsfix.com/articles/botpress-vs-voiceflow-vs-chatbase/ https://botsfix.com/articles/bot-audit-checklist/ The exact 20-point inspection we run on every chatbot and AI agent before quoting a fix — data freshness, retrieval quality, prompt hygiene, tool safety, monitoring and cost controls, grouped by layer with pass and fail criteria. Sun, 28 Jun 2026 09:00:00 GMT https://botsfix.com/articles/bot-audit-checklist/ https://botsfix.com/articles/agent-automation-failures/ Runaway loops, silent failures, wrong-tool calls, permission errors, cost blowups, duplicate actions and drift — the seven ways business AI agents fail, the early warning signs, and the monitoring basics that catch all of them. Wed, 24 Jun 2026 09:00:00 GMT https://botsfix.com/articles/agent-automation-failures/ https://botsfix.com/articles/why-chatbots-break/ The five root causes behind chatbot wrong answers — stale knowledge bases, broken RAG retrieval, prompt drift, edge-case hallucination and silent timeouts — plus the exact symptom-to-cause diagnosis table we use before fixing anything. Sat, 20 Jun 2026 09:00:00 GMT https://botsfix.com/articles/why-chatbots-break/